Now Hiring - Inside Sales Representative/Proposal Development/Customer Retention in Willington, CT

Inside Sales Representative/Proposal Development/Customer Retention

About the Company:

ArborMaster Training, Inc. delivers safety, skill and productivity training for organizations who work with, in and around trees. We are a small business in Willington, CT, celebrating over 25 years in business to a wide and diverse range of clientele. To learn more, visit the Who We Serve & History section at [please apply online] conduct and deliver education and training programs throughout the US through our Private In-House and Open Enrollment programs.

How this position fit within the company (#2, 3, 6, 7): Process Flow of a Typical Program:

Several departments designed to deliver superior in the field education, training & workforce development programs

1. Marketing and Brand Management

2. Customer Service/Inside Sales for current, and new customers, to include monthly revenue projections

3. Proposal Development (when needed, teams up with leadership guidance and input) ongoing customer communications, contracting, turnovers to Program Operations

4. Program Operations Manager once program is under contract

5. External Operations – Instructors conducting training programs.

6. Post Program – review and analysis through evaluations/assessments with customers post program toward goal of customer retention, furthering their workforce’s skill development, through additional training and/or our Beyond Training® services.

7. Development: Works in tandem with marketing division and leadership on development of new programs and initiatives through market analysis, driven by the needs and feedback of the customer.

This position is multi-faceted, fast paced and requires excellent customer service and communication skills, with a passionate desire, determination & commitment towards the mission of our company:

To serve the customer and their workforce to bring them to a safer, more skilled, and productive work environment through:

· Qualification, customer intake, proposal development, negotiations, contracting and retention.

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We are seeking an individual who is self-motivated within the whole: an integral member of the team with ability to work independently, yet simultaneously with all departments. The ideal candidate is resourceful, a creative problem solver with a strong desire to learn and grow. This position requires ongoing detailed external and external communications.

Prior experience a plus, however willing to train a candidate with proven strong customer service skills and abilities detailed herein. This position will start as a trainee, however for the right person, will begin at 32 hours, 5 days per week with potential of additional hours. US based position, ideally Connecticut - will consider remote for right candidate. Possibility of travel from time to time.

Qualifications and Abilities:

Strong interpersonal, detailed communication skills both written and verbally.

As first impressions are important – and oftentimes the only contact a customer may have with ArborMaster from first point of contact, through proposal stages and contracting is with this department, it is important that this candidate have:

• Proven strong customer service skills, active listener to understand and discern the customers’ needs and pain points – and a dogged determination to not give up.
• Self-assured yet able to take direction and receive feedback
• Determined problem solver – how can we help and how can we accomplish this for you
• Enjoys taking on new challenges with a strong desire to learn.

Further Qualifications and Abilities:

• Able to manage priorities in an environment where priorities may easily shift daily, oftentimes with many moving parts, deadlines and at times, last minute requests and changes, which requires ability to be flexible and ability to re-prioritize often.
• Strong organizational skills, attention to detail and the ability to create and maintain comprehensive project documentation.
• Ability to work within the procedures and process flow of this position – however ability to keep themselves on task and to manage workload, to accomplish their responsibilities.
• Proficient knowledge of Microsoft Office Suite, including MS 365, Adobe Acrobat, PowerPoint, Excel and experience with CRM Systems

In summary, we are looking for a long term, valued employee to be a part of our team, that shares our passion and mission for a safer, more skilled, and productive workforce.

Please send a cover letter with your resume.

Job Type: Start at 32 hours a week as trainee

Job Types: Full-time, Part-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer Service/Inside Sales: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Willington, CT 06279